How can I track my delivery?
When your order ships, we will email your shipment tracking information where you can track your delivery. We use a premium shipping service and, like our UK parcels, this is fully traceable at every stage of your journey.

Can my order be shipped internationally?

Yes it can. We ship to all regions of the world with varying delivery times. If you need an urgent order, please contact us and we will do our best to arrange it. Everything is sent from our factory warehouse in Huizhou, China, please note that delivery times vary by your address and are for reference only. But we do our best to ensure fast and smooth delivery.

Shipping method
Generally, we ship your bulk wholesale goods by sea, small batches or samples are usually sent by DHL Express, UPS or Fedex expedited service. Orders to the US and Canada can be delivered in as fast as 3-5 business days, while other international locations take an average of 5-7 business days.

Custom Delivery Terms and Conditions
When an order with multiple items includes custom or pre-order products, the entire order will be shipped together once your custom or pre-order products are available for shipping. If you need to order a product as soon as possible, please contact us and we will be happy to assist you. 
International postage varies by location, please contact us if you would like a tailored postage quote before purchasing.

Defective product
If you think there is something wrong with the item you received, please contact us in time, and our professional business team will work with you to solve the problem. If you receive an incorrect item or an item is missing from your order, please contact me with the wrong details. Remember to include the PI we send you as this will help us expedite our search for your order details.

• What is MDF cake drum?

There are several types of cake boards on the market, but none are more durable and elegant than those made of MDF (medium density fiber). This type of board is obtained by compressing wood fibers, the result is a very durable and easy to work product.

• What is Masonite cake board?

Masonite’s is made from steam-cooked and pressure-formed wood fibers, making it an engineered wood rigid board that’s the perfect cake board for heavier cakes.

• What is Masonite cake board made from?

A stylish alternative to traditional cake drums, the Masonite Cake Board is a favorite among modern cake decorators. These boards are made of engineered rigid boards in thicknesses of 4mm, 6mm and 12mm but are still strong enough.

• What board is used for cake box?

Cake Boxes and Cake Boards: An underrated but essential tool for cake decorators, cookie decorators and dessert bakers. Because the cake board is food grade, depending on the weight of the cake. You can choose to use a cake board that won’t overwhelm the cake.