In this article, Sunshine Packaging shares a story with you, which is a very important partner in the growth of Sunshine Bakery Packaging. It is precisely because every customer like him has given us trust and opportunity that our Sunshine Bakery Packaging has today's success and future brilliance.
Customer's affirmation---is the driving force for our growth every time
In 2013, Sunshine Bakery Packaging was established, and we began to have workshops and factories to produce cake boards. We completed the production process of each cake board product by hand with our knowledge and ability. Although we carefully produced and wholesale each product, because our technology and process were not so mature and professional at the beginning, the customer found some extrusion and damage on the edge of the cake board when receiving the product, and sent us photos and feedback.
We immediately made after-sales service and solutions to the problems raised by customers, and sent emails to customers. At that stage, our connection was broken, i think client must be disappointed with us. We understand how it feels as consumers to receive goods of poor quality.
Base on those feedback, we understand how important to make a quality product. So we keeping best to improve our process and product level and improve the quality of our products. On this basis, the quality of our products has been greatly improved. We would like to thank each and every partner who raised questions for us. It is you who make sunshine packaging continue to grow.
Early production of cake board
COMPARISON
The Improved Cake Board
Over the next 2-3 years, the client still didn't respond to our emails. Until 2018! They contacted us when they were ready to purchase in China again!
We told him that in these years our products are constantly improving, the product quality has been greatly improved than before, and showed him the comparison. And he was willing to give us another chance to be partners again. This cooperation has become our firm and loyal choice in the bakery business.
Here's an email he wrote for us:
"SUNSHINE is my supplier of Cake Boxes, Cake Boards and Drums since 7 years.
The most important to say of This company is that they are very attentive to the quality which must be irreproachable.Their prices and their respect of the shipping time too for sure.
They have always listened to all my feedback. For example,for the first and only time in 2018,I got a quality problem on the assembly of a some Cake Drums and I reported it to my contact Immediately,they located and corrected the problem in manufacturing and replaced the goods concerned.
This type of business behaviour has shown me that this company is and will be present for very long time.
Since then, our relationship and our business continue to grow and grow with an unequaled relationship of trust.
Thanks Melissa and Thanks to Sunshine"
Mail The Original
Attitude is everything
Through this story, I want to say that in the road of business cooperation, the problem is not terrible. What is important is our attitude to the problem and the measures to solve it, and our cooperation and trust, which is what we really need to face together. It is also the source and motivation for our continuous growth and progress. It is because of such partners, sunshine baking can be better and better, the same, our partners will become better and better! This is a win-win cooperation, we not only harvest business success, more harvest this sincere and precious friendship.
Nothing is more precious than sincerity. Thank him for watching us grow and fighting with us. Customer's affirmation is the driving force of our growth every time. I believe the future sunshine will be better and better! We will use better quality products, more professional service, and sincerely treat every customer. The years of fighting together, thank you all the way.
Related Products
Post time: Apr-16-2022